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The Perfect CSM: What it takes to manage customers at every stage

Apr 10 @ 9:00 pm - 9:30 pm

Do you feel like you’re constantly second-guessing your way through customer interactions? It’s time to seize control and become the master of your domain! Get ready to crack the code to becoming the perfect customer success manager.

Join us for an intriguing LinkedIn live session, featuring Luke Ferrel, Global Head of Customer Success at Deel as he’ll unravel the secrets behind mastering customer success management at every stage.

An Air Force veteran, Luke has spent the past decade at the helm of customer success teams. His passion lies in exploring worldwide growth opportunities within customer success and developing customer maturity frameworks.

Here’s what you’ll learn in this 30-minute session:
➡️Discovering the core role of a CSM and debunking myths to define its true essence
➡️Identifying essential skills that distinguish outstanding CSMs from the rest
➡️Mastering the playbook for seamless customer journey navigation, from onboarding to retention
➡️Balancing priorities and managing time effectively to ensure every customer gets attention
➡️Understanding key metrics and KPIs to measure success at every stage of the customer lifecycle
➡️Exploring qualities sought by team leaders when hiring and developing top-tier CSM talent

Don’t miss this opportunity to elevate your Customer Success Management skills. Reserve your spot now!