Acd Direct - Company Information

Acd is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. our two-pronged approach pairs leading saas technology and a distributed workforce of 1,000+ at-home agents across the united states to give premium 24/7/365 support. text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. we are a technology company that connects people and data. – technology – experience: since 2003, acd has leveraged industry-leading ccas technology with at-home agents to perfect the flexibility of the gig economy. the world is trying to convert the model that acd has long perfected and continues to improve. analysis: acd uses live quality control and state-of-the-art ai to monitor and analyze 100% of your calls. we build custom, on-demand reports that track your kpis. development: our proprietary tools can be deployed immediately to tackle your unique challenges. our in-house software development team is available to assist with any custom requirement. – people – us-based: our staff is spread across the united states, covering all time zones, protecting from regional interruptions. your calls will never be sent offshore. at-home: your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. our flexible work-from-home model attracts the best of the best with low turnover. agile staffing: acd has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. this saves you money in crucial ways for your bottom line. skills-based: we use proprietary routing and scheduling tools. agents are certified for your inbound calls and interactions. we record and analyze 100% of your calls to maintain the highest quality. how can we help you? get in touch: we're here to get you where you want to go. https://acddirect.com/

Telecommunications